Return and Refund Policy for IGNIZZ PREMIUM CAR CARE
At IGNIZZ PREMIUM CAR CARE, we strive to ensure that our premium car care products reach you in perfect condition. Please read our Return and Refund Policy carefully before making a purchase.
- Strict Return & Refund Eligibility
Returns or refunds are ONLY available if the product received has a genuine complaint, manufacturing defect, or is physically damaged during transit.
No issues, No Refund: If the product is received in good condition without any damage or defect, absolutely NO return or refund will be provided.
We DO NOT accept returns or exchanges due to personal preferences, changes of mind, or if you simply do not like the product after receiving it.
2. Mandatory Photographic Proof for Complaints
To claim a return or refund for a damaged/defective product, the customer must strictly follow these rules:
You must send clear photos of the damaged product along with photos of the package while it is being opened (unboxing photos/proof).
Without sending both the product damage photos and the package opening photos to our official number, NO return policy or refund will be available under any circumstances.
These proofs must be sent via WhatsApp to our official number: +91 99615 36095 or via email at ignizzpremiumcarcare@gmail.com within 48 hours of delivery.
3. Product Condition for Returns
Eligible items must be unused, unaltered, and in the same condition that you received them.
The product must be in its original packaging, with all labels, seals, and tags intact.
4. Refund Process
Once we receive and inspect your photo/video proofs and the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5-7 working days.
Contact Us
If you have any questions regarding our Return and Refund Policy, please get in touch with us:
Email: ignizzpremiumcarcare@gmail.com
Phone/WhatsApp: +91 99615 36095
Address: IGNIZZ PREMIUM CAR CARE, Kannur, Kerala,